Gwinnett Buzz: The City of Lawrenceville’s Poor Customer Service

Gwinnett Buzz takes on the City of Lawrenceville, expressing very legitimate complaints about the city’s monopoly natural gas service. I, too, have wondered why the city charges a $3 “convenience” fee for online payments when the service arguably saves the government money:

Aside from the fact that government has a spotty track record for customer-friendly business practices, the City of Lawrenceville has a monopoly. I have no recourse whatsoever. I cannot vote with my feet and move to another gas provider. Not being a Lawrenceville resident, I do not have the ability to express my displeasure at the ballot box. While I am sending a copy of this article to Lawrenceville Mayor Rex Millsaps and the members of the Lawrenceville City Council, what incentive do they have to serve a non-voter who will continue to be a customer regardless of what they do?

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