Gwinnett Buzz takes on the City of Lawrenceville, expressing very legitimate complaints about the city’s monopoly natural gas service. I, too, have wondered why the city charges a $3 “convenience” fee for online payments when the service arguably saves the government money:

Aside from the fact that government has a spotty track record for customer-friendly business practices, the City of Lawrenceville has a monopoly. I have no recourse whatsoever. I cannot vote with my feet and move to another gas provider. Not being a Lawrenceville resident, I do not have the ability to express my displeasure at the ballot box. While I am sending a copy of this article to Lawrenceville Mayor Rex Millsaps and the members of the Lawrenceville City Council, what incentive do they have to serve a non-voter who will continue to be a customer regardless of what they do?

Gwinnett Buzz » Blog Archive » The City of Lawrenceville’s poor customer service